It is the customer’s responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, grammar, layout, Product sizing and design before approving artwork.
If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of embroidery, including corrections and re-stitches.
The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. Customer’s approval of any mock ups is contractually binding for payment of all services rendered.
All orders require 100% payment on ordering.
Payments are to be made by bacs transfer, cash or PayPal.
Once items have been ordered, the customer may not cancel the order.
Prices given on Quotes are good for 30 days.
Embroidered items cannot be returned unless they are faulty or incorrect – see above for reference to mock up approval.
Digitised logos/files remain the property of WTF Designs – the digitalised image/files can be released but will be subject to an administration fee of £20.00
Clothing/goods provided by the customer for personalisation is done so at your own risk, WTF Designs are not responsible for poor embroidery or malfunction of the garments. Replacements or cash alternatives will not be offered.
All items on the website are made to order. Once they have been embroidered with a club/team/company logo they are non-returnable, if you are in any doubt of which items cannot be returned please contact us before placing your order.
Due to stock availability and quick turnaround times, some items may show as in stock on the website but may be out of stock once the order is received. If this happens the customer will be contacted if WTF Designs cannot provide the item within the time frame stated on the website and they may be offered a replacement size or colour or offered the chance to wait or cancel. If the customer chooses to cancel a full refund for the out of stock item will be issued within 5-7 working days.
In the event that WTF Designs are to embroider or imprint at the request of a buyer a likeness of a person, product, logotype, or any other device provided by the Buyer, Buyer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the rights thereto.
On request of WTF Designs, the Buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold WTF Designs free and harmless from all liability and indemnify WTF Designs for any loss, damage or injury, which WTF Designs, may suffer because of producing said likeness.
The obligation of the buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by WTF Designs because of the reproduction of the likeness requested by the Buyer.